This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 for Mac.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

  1. Launch Outlook for Mac
  2. Select the Tools tab and then Accounts
  3. A new window will open which will list any other accounts already set up
  4. At the bottom left, Click the ‘+‘ button and then New Account…
  5. Add your email address and click Continue
  6. The programme will unsuccessfully search for the provider. Select IMAP/POP
  7. Enter your account information

·         Choose IMAP or POP according to your preference.

·         Ensure that the User Name is the full email address.

·         If you don’t know your password, reset it via konsoleH.

  1. Incoming server

·         add mail. before your domain name

·         Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)

  1. Outgoing server

·         add smtp. before your domain name

·         Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)

·         Change the port number from 25 to 587 

  1.  Click Add Account
  2. Click Done
  3. You’re not quite done yet:

·         All settings should be correct on this screen – now choose More Options

11. Further Outgoing server settings 

·         Authentication: Use the dropdown arrow to select User Name and Password

·         Enter in your User name (full email address) and Password

·         Ignore Unqualified domain

·         Click OK

You have completed your account setup.

Email still not working? Read our Troubleshooting Guide.