This guide takes you step-by-step through the process of setting up a new email account in Outlook 2010.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace with your domain name

Auto Account Setup (recommended)

Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

·         if you prefer POP, as this automatic configuration defaults to IMAP 

·         if this is a new hosting account and domain propagation has not completed

1. Launch Outlook 2010

2. Select File from the top menu bar and then Info and Account Settings


3. On the Email tab, click New



4. Click to select the Internet E-mail or Email account option > Next

5. In the Add Account box

Enter your details under E-mail Account

·         You can safely ignore any warning messages

·         If you’ve lost your password – change it via konsoleH

·         Next

6. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

7. Finish > Close

That’s it!

If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

Manual Account Setup

If you prefer to use POP  you will need to set up the account manually:

1. Launch Outlook 2010

2. Select File from the top menu bar and then Info and Account Settings

3. On the Auto Account Set-up screen, click Manual setup or additional server types. > Next  

Choose email service

4. Select Internet E-mail and click Next


Email settings

5. Enter all the relevant details (Select POP or IMAP according to your preference) and then click More Settings

·         Outlook will auto-fill your user name, please ensure you fill in your entire email address as the username)

·         For new hosting accounts, temporarily use the IP address instead of the Incoming & Outgoing mail servers, until propagation has completed.

Outgoing Server Settings

6. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server.

Advanced Settings

7. Select the Advanced tab

8. Check these settings:

·         The Incoming server port for POP is 110 or for IMAP is 143

·         Not ticked: This server requires an encrypted connection (SSL)

·         The Outgoing server (SMTP) port is set to 587

·         Use the following type of encrypted connection is None

9. Click OK, then Next and Finish.

10. Your Outlook mail program should now be set up to send and receive mail.

Email still not working? Read our Troubleshooting Guide