Email Set-up

Email configuration set-up instructions differ between programs.

However, all share the same basic configuration settings:

Incoming POP Server:

 pop.your-domain.com
Outgoing SMTP Server:

 smtp.your-domain.com
Username:

 alias@yourdomain.com
Password:

 Your account’s password

Instructions for commonly used mail programs will be provided here.

Important Hints:

  1. The mailbox requires POP before SMTP activity to ensure that users are authenticated and SMTP servers are not misused by unauthorised Internet users. Since Microsoft Outlook and Outlook Express traditionally are fixed to a SMTP / POP (Send / Receive) sequence, it is advised that you use the SMTP server provided by your Internet dial-up service provider (eg. smtp.mweb.co.za – for MWEB users). Most other mail programs offer a choice of sequence and the use of the SMTP service mentioned in the section on Email Setup is then possible; i.e. smtp.yourdomain.com (where “yourdomain.com” is the name of your registered domain).
  2. A ‘catchall’ email account (with the account name ‘webmaster@your-domain.com’) is automatically created when an account is activated, and collects all messages addressed to your domain.
  3. Specific mailboxes and aliases may be set-up via konsoleH™ for your account.
  4. Email addresses that have not been specified manually via the control panel continue to be forwarded to your default mailbox (webmaster@yourdomain.com), unless you have disabled the catchall account.
  5. Some email programs can check other types of email boxes as well as POP. If your program asks you which type of E-Mail box you are using, select the option for POP email. POP email is already the default for most programs.
  6. Please ensure that your POP mailbox is downloaded regularly. Although there are generous disk space quotas for the accumulation of mail messages, a mailbox can clog if left unattended for an extended period of time.

Microsoft Outlook Express

  1. Click Tools > Email Accounts
  2. Click on the Mail tab to open the email accounts dialog boxes
  3. On the right hand tool bar click Add > Mailbox
  4. Enter the name you want displayed on your outgoing emails, then click Next
  5. Fill in the following details:
Incoming Mail Server (POP3):

 pop.yourdomain.com
Outgoing Mail Server (SMTP):

 smtp.yourdomain.com
  1. Click Next
  2. Fill in your access details:
User Name:

 user@yourdomain.com
Password:

 Mailbox Password
  1. Click Next and then click Finish

Microsoft Outlook

  1. Click Tools > Email Accounts
  2. Select Add New Email Account and click Next
  3. Select POP3 in the Server Type dialog box.
  4. Enter the name you want displayed on your outgoing emails
  5. From the list select POP3 as your Server Type and click Next
  6. Fill in your details:
Your Name:

 The name you want displayed on outgoing emails.
Email Address:

 user@yourdomain.com
Incoming Mail Server (POP3):

 pop.yourdomain.com
Outgoing Mail Server (SMTP):

 smtp.yourdomain.com
User Name:

 user@yourdomain.com
Password:

 Mailbox Password
  1. Click Next when you are done and then click Finish to exit the Accounts page.

Eudora

  1. Click Tools > Options
  2. By default the Getting Started icon from the left sided directory should be selected
  3. Enter the following information:
Real Name:

 The name you want displayed in outgoing email
Email Address:

 user@yourdomain.com
Mail Server (Incoming):

 pop.yourdomain.com
User Name:

 user@yourdomain.com
SMTP Server (Outgoing):

 smtp.yourdomain.com
  1. Click OK
  2. You will be asked for a password when you log into your mailbox for the first time.

Mozilla

  1. Click File > New > Account.
  2. Select Email Account and click Next
  3. Enter the following information:
Real Name:

 The name you want displayed in outgoing email
Email Address:

 user@yourdomain.com
  1. Click Next
  2. Enter the following information:
 
Mail Server (Incoming):

 pop.yourdomain.com
SMTP Server (Outgoing):

 smtp.yourdomain.com
  1. Enter the following information:
Incoming User Name

 user@yourdomain.com
Outgoing User Name:

 user@yourdomain.com
  1. Enter a name for your account such as My Account.
  2. Click Finish.
  3. You will be asked for a password when you log into your mailbox for the first time.

Logging into Webmail

Webmail provides the capability to view your mailbox online. You are also able to use it to compose and send email without the need for an email client.

To access your webmail account follow these easy steps:

  1. Log into your control panel.
  2. Enter your email address and mailbox password.
  3. You will then be taken to your Inbox from which you can compose or read your emails.

Hints:

  1. When you log into your webmail account for the first time you will be prompted to enter user information such as your name and email address. It is important to fill in this information as it will reflect the information entered when you send emails from your webmail account.
  2. To view an Email simply click on its subject line.
  3. To send an Email, click the Compose link at the top of the page.
  4. To delete an Email, tick the little block appearing next to it. You will see the default option at the bottom of the screen is set to Send to trash. The final step in deleting an Email is to click the Move button in order to physically send it to the trash bin.
  5. PLEASE NOTE: if the Empty trash on logout option under User Configuration is NOT set to Yes, please remember to clear the trash bin at regular intervals. The size of the Emails residing in the trash bin contributes to your total disk usage.
  6. You can change various settings pertaining to your webmail account by clicking on Options in the top menu.

Important:

  • If your allocated disk space is near or at capacity, you will not be able to receive POP Email. We strongly recommend that you do not let your disk space get close to the maximum limit.
  • You may purchase additional space if needed or your account can be upgraded to a higher package.