Email Step-by-step Setup

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Windows


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This guide takes you step-by-step through the process of setting up a new email account in Outlook 2013.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

♦ Auto Account Setup (recommended)

New email account setup with Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

·         if you prefer POP, as this automatic configuration defaults to IMAP 

·         if this is a new hosting account and domain propagation has not completed

  1. Launch Outlook
  2. Select File on the top left menu bar 
  3. Select the Add Account button in the middle of the screen 
  4. Enter your details on the Auto Account Set-up screen > Next

·         If you’ve lost your password – change it via konsoleH

  1. The following warning messages may appear > Allow 
  2. Choose > Yes 
  3. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

That’s it!

If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

♦ Manual Account Setup

If you prefer to use POP , or your domain has not propagated yet, you will need to set up the account manually:

  1. Launch Outlook, choose File > Account Settings > Add Account (as above)
  2. Choose Manual Setup or additional server types > Next 
  3. Select POP or IMAP > Next 

Account settings

  1. Enter all the relevant details (POP or IMAP) and then select the More Settings… button.

·         Outlook will auto-fill your User Name – please ensure you fill in your entire email address as the username

·         For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail servers

Check Outgoing Server settings

  1. Select the Outgoing Server tab

·         Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked

·         Ensure that you have selected Use same settings as my incoming mail server

Check Advanced SMTP settings

  1. Select the Advanced tab and ensure that your settings are as below for either IMAP or POP:IMAP port settings

·          Incoming 143, outgoing 587

·         Not ticked: This server requires an encrypted connection (SSL)

·         Use the following type of encrypted connection is None

 

POP port settings

·          Incoming 110, outgoing 587

·         Not ticked: This server requires an encrypted connection (SSL)

·         Use the following type of encrypted connection is None

 

  1. Click OK and then Next.
  2. Let the test complete and then click Close 

You’re all set! > Finish

Email still not working? Read our Troubleshooting Guide

 

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2010.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

♦ Auto Account Setup (recommended)

Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

·         if you prefer POP, as this automatic configuration defaults to IMAP 

·         if this is a new hosting account and domain propagation has not completed

1. Launch Outlook 2010

2. Select File from the top menu bar and then Info and Account Settings

 

3. On the Email tab, click New

 

 

4. Click to select the Internet E-mail or Email account option > Next

5. In the Add Account box

Enter your details under E-mail Account

·         You can safely ignore any warning messages

·         If you’ve lost your password – change it via konsoleH

·         > Next

6. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

7. Finish > Close

That’s it!

If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

♦ Manual Account Setup

If you prefer to use POP  you will need to set up the account manually:

1. Launch Outlook 2010

2. Select File from the top menu bar and then Info and Account Settings

3. On the Auto Account Set-up screen, click Manual setup or additional server types. > Next  

Choose email service

4. Select Internet E-mail and click Next

 

Email settings

5. Enter all the relevant details (Select POP or IMAP according to your preference) and then click More Settings

·         Outlook will auto-fill your user name, please ensure you fill in your entire email address as the username)

·         For new hosting accounts, temporarily use the IP address instead of the Incoming & Outgoing mail servers, until propagation has completed.

Outgoing Server Settings

6. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server.

Advanced Settings

7. Select the Advanced tab

8. Check these settings:

·         The Incoming server port for POP is 110 or for IMAP is 143

·         Not ticked: This server requires an encrypted connection (SSL)

·         The Outgoing server (SMTP) port is set to 587

·         Use the following type of encrypted connection is None

 9. Click OK, then Next and Finish.

10. Your Outlook mail program should now be set up to send and receive mail.

Email still not working? Read our Troubleshooting Guide

 

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2010.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

♦ Auto Account Setup (recommended)

Setting up a new email address in Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

·         if you prefer POP, as this automatic configuration defaults to IMAP 

·         if this is a new hosting account and domain propagation has not completed

1. Launch Outlook 2010

2. Select File from the top menu bar and then Info and Account Settings

 

3. On the Email tab, click New

 

 

4. Click to select the Internet E-mail or Email account option > Next

5. In the Add Account box

Enter your details under E-mail Account

·         You can safely ignore any warning messages

·         If you’ve lost your password – change it via konsoleH

·         > Next

6. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

7. Finish > Close

That’s it!

If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

♦ Manual Account Setup

If you prefer to use POP  you will need to set up the account manually:

1. Launch Outlook 2010

2. Select File from the top menu bar and then Info and Account Settings

3. On the Auto Account Set-up screen, click Manual setup or additional server types. > Next  

Choose email service

4. Select Internet E-mail and click Next

 

Email settings

5. Enter all the relevant details (Select POP or IMAP according to your preference) and then click More Settings

·         Outlook will auto-fill your user name, please ensure you fill in your entire email address as the username)

·         For new hosting accounts, temporarily use the IP address instead of the Incoming & Outgoing mail servers, until propagation has completed.

Outgoing Server Settings

6. Click on the Outgoing Server tab and ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use same settings as my incoming mail server.

Advanced Settings

7. Select the Advanced tab

8. Check these settings:

·         The Incoming server port for POP is 110 or for IMAP is 143

·         Not ticked: This server requires an encrypted connection (SSL)

·         The Outgoing server (SMTP) port is set to 587

·         Use the following type of encrypted connection is None

 9. Click OK, then Next and Finish.

10. Your Outlook mail program should now be set up to send and receive mail.

Email still not working? Read our Troubleshooting Guide

 

This guide takes you step-by-step through the process of setting up a new email account in Entourage

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace your-domain with your domain name

 Launch Outlook 2002/2003

  1. Launch Outlook 2002/2003

 

  1. Select Tools from the top menu bar and then E-mail Accounts 

Add a new email account

  1. On the pop-up screen, select Add a new email account then click Next 

Select Server Type

  1. Under Server Type, select POP3 or IMAP and then click Next 

Confirm Email Settings

  1. Enter the relevant details under User, Server and Login Information. Check that your username is your full email address and, under Server Information, make sure to use the prefix “pop” and “SMTP” as appropriate.
  2. Once complete, click More Settings 

Outgoing Server Settings

  1. On the pop-up, select the Outgoing Server tab
  2. Ensure that the My outgoing server (SMTP) requires authentication checkbox is selected, as well as Use the same setting as my incoming mail server 

Advanced Settings

  1. Select the Advanced tab
  2. The Incoming Server ports: POP is 110 and IMAP is 143
  3. Set the Outgoing Server (SMTP) port to 587
  4. Click OK 

Test Account Settings

  1. Click Test Account Settings to check if your details are correct
  2. Click Close, then Next and Finish 
  3. Your Outlook mail program should now be set up to send and receive mail

Email still not working? Read our Troubleshooting Guide

 

This guide takes you step-by-step through the process of setting up a new email account in Thunderbird.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

 

♦ Automatic Account configuration

A new email account setup with Thunderbird is quick and easy using Automatic Account configuration. 

However, reasons to rather use Manual Configuration are:

·         if you prefer POP, as this automatic configuration defaults to IMAP 

·         if this is a new hosting account and domain propagation has not completed

 

  1. Launch Mozilla Thunderbird
  2. Choose Create a new account > Email 

 

  1. Choose Skip this and use my existing email                                                        

 Mail Account Setup

  1. Enter the following details:

·         Your Name (which will appear in the “From” field in your emails)

·         Email address

·         Password  (forgotten passwords can be reset in konsoleH)

·         > Continue

  1. Thunderbird will now automatically check your email settings. Ignore this warning message, tick and choose Done                                                                
  2. If your settings are found, then your setup is complete and you can press Done.If your settings are not found, click the Manual config button and continue as below

♦ Manual configuration

Follow the Automatic configuration above, and then choose Manual config.

  1. Ensure that your settings are correct as below (these are the default settings – replacing with your own name and domain).

·         Choose POP or IMAP

o    IMAP: Incoming port 143, Outgoing 587 (as below)

o    POP : Incoming 110, Outgoing 587

·         Ensure that the Username is the full email address.

·         If you don’t know your password, reset it via konsoleH.

·         For new hosting accounts, temporarily use the IP address  instead of the Incoming & Outgoing mail servers.

·         SSL is None

·         Authentication is Normal password.

  1. Click Done. Your email setup is complete.

Email still not working? Read our Troubleshooting Guide

This guide takes you step-by-step through the process of setting up a new email account in Window Live Mail.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

1. Launch Windows Live Mail 2. Select Accounts from the top menu bar 

 

3. Select Email

4. Enter the email address and password (forgotten passwords can be reset in konsoleH) > Next 

5. Configure server settings:

Incoming server information:

·         Server type is IMAP

·         Server address starts with mail.

·         Port is 143

·         Authenticate using Clear text

·         Logon user name is the full email address

Outgoing server information:

·         Server address starts with smtp.

·         Port is 587

·         Requires a secure connection (SSL) is not ticked

·         Requires authentication is ticked

> Next

6. Once prompted, you can complete the setup by clicking Finish.

 

7. If your email is still not working, please read our Troubleshooting Guide.

This guide takes you step-by-step through the process of setting up a new email account in Windows 10 – both the Desktop and Mobile versions.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

 

  1. Launch Windows Mail
  2. Add Account

  1. Choose Other account

  1. Insert your Email address and Password (forgotten passwords can be reset in konsoleH)

·         Click Sign-in 

  1. Click Sign-in repeatedly until it changes to Advanced

  1. Provide the Account information

·         Incoming email server starts with mail. and your domain name

·         Account type is IMAP4

·         User name is the full email address

·         Password is your mailbox password

·         Outgoing (SMTP) mail server starts with smtp. and your domain name

·         Tick the first 2 blocks only

·         > Sign-in

  1. All done!

Try to send and receive. If there are any errors, refer to our Troubleshooting guide.

This guide takes you step-by-step through the process of setting up a new email account in Window 8 Mail.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

  1. Search for Mail and launch the Mail app

  1. Select View all in Settings from the bottom left of the screen

  1. Select Other Account

  1. Then select Show more details

  1. Add your information

·         Username is the full email address

·         Password – forgotten passwords can be reset in konsoleH

·         Incoming (IMAP) email server starts with mail. and your domain name

o    Port is 143

o    SSL Checkbox is not ticked

·         Outgoing (SMTP) email server starts with smtp. and your domain name

o    Port is 587

o    SSL Checkbox is not ticked

·         The last 2 checkboxes are ticked

·         > Connect

You have completed your account setup

  1. Your Windows 8 Mail program should now be set up to send and receive mail.

Email still not working? Read our Troubleshooting Guide

Your domain email address can be accessed using any mail programme, including Gmail.

The advantages of using Gmail are:

·         the interface may be more familiar to you if you are already using it

·         your mail can be accessed from any online computer or device

·         15GB of storage is provided per mailbox, which is useful if you want to store a large amount of mail without incurring disk over usage charges.

 

 

Set up your domain email

Note that you will need access to your Gmail address (example@gmail.com) to verify the setup of your new domain email address.

  1. Browse to Gmail and log in
  2. Select the Settings icon from the top right menu, then choose Settings from the dropdown list

 

  1.  Select the Accounts and Import tab
  2. Select Add a mail account

 

  1. Enter your Email address, then Next

 

 

  1. Select the 2nd option and click Next

 

  1. Gmail will automatically add certain settings, but check that:
    1. The Username is the full email address
    2. The Password is included
    3. The POP Server has the prefix mail. before your domain name
    4. Other settings may be checked according to your personal preferences

 

  1. Select Add Account

 

  1. Your account has now been set up to receive your domain email, but you can now continue to set up the account to send mail from your domain. Select Yes and Next

 

 

  1. Untick Treat as an alias
  2. Select Next Step

 

  1. Send mail through your SMTP server? Select the 2nd option. The default setting is to send mail using Gmail SMTP servers, and while this will work, it is not recommended. The reasons are that Gmail servers are more likely to be blacklisted for spam abuse, and certain mail servers will not receive mail from domains that are not associated with that particular server. 

 

 

  1. The current dialogue box opens up to add the SMTP details. Ensure that:
    1. The SMTP Server has the prefix SMTP. before your domain name
    2. The Username is the full email address
    3. The Password is included
  2. Select Add Account

 

  1. Gmail will check credentials, and then provide the following dialogue box: 

 

 

  1. Open your Gmail address mailbox (example@gmail.com) and click the link in the confirmation email           
  2. Confirmation success! Your domain mail is now setup to be accessed via Gmail.

 

 

This guide takes you step-by-step through the process of setting up a new Hetzner hosted email account using the online Outlook.com mail client.

Note:

·         For Outlook 2016, Outlook 2013, Outlook 2010 or Outlook for Mac, refer to those specific guides.

·         Mail will be received from Hetzner’s server and will be sent using Outlook.com’s server.

·         Replace example.co.za with your domain name.

Set up your email account

  1. Browse to https://outlook.live.com to launch Outlook.com
  2. At top right, select the Settings (cog) icon, then choose Connected accounts       
  3. Select Other email accounts                                                                                   
  4. Select either IMAP/SMTP or POP/SMTP connection settings (Help me choose)                                                                                                                      
  5. Complete the empty fields, the select Manually configure…  and OK                 
  6. Complete the settings, making sure that:

·         Username is the full email address

·         Incoming server has mail. before the domain name

·         Incoming server port is 143 (IMAP) or 110 (POP)

·         Authentication is set to Basic

·         Encryption is set to None

·         Click OK                                                                                                           

  1. The setup is complete and your mail will be imported from the server.                                    

 

Mac


Use this Auto-configuration Tool to quickly and easily setup your mail accounts on any Mac device.

·         The easiest method is to browse to this webpage on the device on which you would like to install  the mail account.

·         A configuration file will be generated. When opened, this file will automatically setup your email account.

·         For security reasons the configuration file does not include the mailbox password, so if you are forwarding these details to another device, you will need to forward the password separately.

 

 

There is a table on this page

Note:

·         A file named config_for_name_domain.mobileconfig will be generated

o    On mobile: Click Install

o    On desktop: double click the downloaded file to install

·         The mail account will be set up using IMAP and SSL

·         If you receive a Token mismatch error, clear your browser cache, or view this page in Incognito (Chrome) or New Private window (other browsers) and try again.

·         To remove the account on a mobile device, go to Settings > General > Profiles > Email Settings > Delete Profile

·         Still struggling? Refer to our Step-by-Step instructions

NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here

Alternatively follow this tutorial to manually set up you mail account:

This guide will show you how to set up Mail in macOS Sierra. If Mail is already set up but giving errors, refer to our macOS Sierra troubleshooting guide.

Replace example.com with your domain name

This guide defaults to IMAP and No SSL

Add a new email account

  1. Launch Mail.
  2. From the toolbar at the top, select Mail and then Add Account… 

Other Mail Account

  1. Select Other Mail Account…

Account Information

  1. Enter your details

·         Name (which will appear in the ‘From’ field when you send emails)

·         Email Address

·         Password  (Forgotten passwords can be changed in konsoleH)

·         > Sign In

Server Settings

  1. Complete the settings as follows:

·         User Name is the full email address

·         Account Type is IMAP or POP according to preference (IMAP is the default)

·         For domains still in transfer or propagation, temporarily use the IP Address in place of Incoming & Outgoing Mail Server

·         Ignore Unable to verify account name or password

·         > Sign In

Server Identity

  1. Ignore the 2 server identity messages > Continue

♦ You can add the certificate to your trust settings to avoid seeing this message in the future.

  1. Select any apps > DoneYour Mail account is now set up. You will see your new account in the list with any other mail accounts.However, to avoid any future issues, continue with these few tweaks:

Further settings

  1. From the top menu choose Mail > Preferences…

Account Information

  1. On the Accounts tab, choose your new account from the list on the left, and then click Server Settings

Server Settings

Now for some important customisations:

  1. Deselect (uncheck) the boxes for Automatically manage connection settings for both Incoming and Outgoing Mail Servers –additional fields will now be displayed.
  2. Select Advanced IMAP Settings
  3. Select Allow insecure authentication > OK 
  4. Deselect (uncheck) the boxes for Use TSL/SSL for both Incoming and Outgoing Mail Servers.
  5. Under Outgoing Mail Server (SMTP) click the dropdown arrow at Account
  6. Select Edit SMTP Server List 
  7. Tick  Allow insecure authentication 
  8. Click OK and Save. (Note: this button only becomes visible when settings have changed)

Your Sierra Mail is now set up!

NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here

Alternatively follow this tutorial to manually set up you mail account:

This guide takes you step-by-step through the process of setting up a new email account in OS X El Capitan Mail.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

Add a new email account

  1. Launch Apple Mail.
  2. From the toolbar at the top, select Mail and then Add Account…

Other Mail Account

  1. Select Other Mail Account…

Account Information

  1. Enter your details

·         Name (which will appear in the ‘From’ field when you send emails)

·         Email Address

·         Password  (Forgotten passwords can be changed in konsoleH)

·         > Sign In

Server Settings

  1. Complete the settings as follows:

·         User Name is the full email address

·         Account Type is IMAP or POP according to preference (IMAP is the default)

·         For domains still in transfer or propagation, temporarily use the IP Address in place of Incoming & Outgoing Mail Server

·         Ignore Unable to verify account name or password

·         > Sign In

Server Identity

  1. Ignore the 2 server identity messages > Continue

♦ You can add the certificate to your trust settings to avoid seeing this message in the future.

  1. Select any apps > Done

 

Your Mail account is now set up. You will see your new account in the list with any other mail accounts.

However, to avoid any future issues, continue with these few tweaks:

Further settings:

  1. From the top menu choose Mail > Preferences…

Account Information

  1. Choose your new account from the list on the left.On the Account Information tab click the dropdown arrow on Outgoing Mail Server (SMTP), and choose Edit SMTP Server List

SMTP settings

  1. Choose the relevant account from the list, choose the Advanced tab, and ensure that:

·         Automatically detect and maintain account settings is not ticked

·         Port is 587

·         Use SSL is not ticked

·         Authentication is Password

·         Allow insecure authentication is ticked

·         User Name is the full email address

·         > OK

Incoming Server settings

  1. Back on the Accounts screen, choose the Advanced tab and ensure that the Incoming Server settings are correct, specifically:

·         Automatically detect and maintain account settings is not ticked

·         Port is 143 for IMAP (or 110 for POP)

·         Use SSL is not ticked

·         Authentication is Password

·         Allow insecure authentication is ticked

Finish

  1. Close and Save settings when prompted.

Your El Capitan Mail is now set up. If you experience problems, refer to our Troubleshooting guide.

NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here

Alternatively follow this tutorial to manually set up you mail account:

This guide takes you step-by-step through the process of setting up a new email account in OS X Yosemite Mail.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

Add a new email account

  1. Launch Mail.
  2. From the toolbar at the top, select Mail and then Add Account… 

Other Mail Account

  1. Select Other Mail Account…

Add a Mail Account

  1. Enter your details

·         Name (which will appear in the ‘From’ field when you send emails)

·         Email Address

·         Password  (Forgotten passwords can be changed in konsoleH)

·         > Create

Manually Configure Mail Account

  1. The following message will appear Account must be manually configured as shown below, click Next.

Incoming Mail Server Info

  1. Enter these details:

·         Account Type – IMAP or POP, though IMAP is default

·         Mail Server is mail.(your domain name) or IP Address

·         User Name is the full email address

·         Password is the mailbox password (forgotten passwords can be reset in konsoleH)

·         > Next

Verify Security Certificate for Incoming Server

  1. Ignore the server identity message > Connect♦ You can add the certificate to your trust settings to avoid seeing this message in the future.

Outgoing Mail Server Info

  1. Check the following settings:

·         SMTP Server starts with SMTP or IP Address

·         User Name is the full email address

·         Password is the same mailbox password as above (forgotten passwords can be reset in konsoleH)

·         > Create

Verify Security Certificate for Outgoing server

  1. You will now need to verify the security certificate for the outgoing server by selecting Connect. 

Your Mail account is now set up. You will see your new account in the list with any other mail accounts.

However, to avoid any future issues, continue with these few tweaks:

Further settings:

  1. From the top menu choose Mail > Preferences…

Account Information

  1. Choose your new account from the list on the left.On the Account Information tab click the dropdown arrow on Outgoing Mail Server (SMTP), and choose Edit SMTP Server List

SMTP settings

  1. Choose the relevant account from the list, choose the Advanced tab, and ensure that:

·         Automatically detect and maintain account settings is not ticked

·         Port is 587

·         Use SSL is not ticked

·         Authentication is Password

·         Allow insecure authentication is ticked

·         User Name is the full email address

·         > OK

smtp-advanced

Incoming Server settings

  1. Back on the Accounts screen, choose the Advanced tab and ensure that the Incoming Server settings are correct, specifically:

·         Automatically detect and maintain account settings is not ticked

·         Port 143 for IMAP (110 for POP)

·         Use SSL is not ticked

·         Authentication: Password

·         Allow insecure authentication is ticked

Finish

  1. Close by clicking outside of that screen & Save settings when prompted.

You have completed your account setup.

Your Mac mail program should now be set up to send and receive mail.

Email still not working? Read our Troubleshooting Guide

NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here

Alternatively follow this tutorial to manually set up you mail account:

This guide takes you step-by-step through the process of setting up a new email account in older Apple Mail version.  Refer to our Yosemite, El Capitan or Sierra set up guides for newer OS X versions. (To find your version: click the Apple logo at screen top left > About this Mac)

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

 

1. Launch Apple Mail.

2. From the toolbar at the top, select File and then Add Account.

Apple Mail Setup

3. Enter your name (which will appear the “From” field in your emails), email address and password, then click Continue (forgotten passwords can be reset in konsoleH)

Incoming Server Settings

4. Complete the information:

·         Account Type can be IMAP or POP  (IMAP is default)

·         Description (optional) e.g. Hetzner

·         Incoming Mail Server is mail.(your domain name) or IP Address

·         User Name is your full email address

·         Password is your mailbox password (as in previous screen)

5. Apple Mail will now test the connection to the specified mail server. Once this is complete, click Continue.

Incoming Mail Security

6. When the Incoming Mail Security screen appears, leave Use Secure Socket Layer unticked and click Continue.

Outgoing Server Settings

7. Enter the outgoing mail server and ensure that the Use Authentication checkbox is ticked.

8. Enter your username and password (if these fields are not automatically populated) then click Continue.

Incoming Mail Security

9. When the Outgoing Mail Security screen appears, leave Use Secure Socket Layer unticked and click Continue.

Account Summary

10. View the account summary and click Create. Ticking the Take my account online checkbox will ensure that your account is activated immediately.

You have completed your account setup

11. Your Mac mail program should now be set up to send and receive mail, however, to avoid issues in future, continue with these tweaks:

Select Preferences menu

12. Click on the Mail menu and then click Preferences.

Check account settings

13. Click on the Accounts tab and select the relevant account.

On the Account Information tab all settings should be correct

6. Click on the Outgoing Mail Server (SMTP) drop down menu.

Edit SMTP Server List

7. Select “Edit SMTP Server List…” from the drop down list.

Confirm SMTP Server

8. Select your SMTP server from the list.

9. Confirm that your Server Name is entered correctly.

10. Select the Advanced tab.

Confirm Advanced SMTP Settings

11. Ensure that your settings look like the settings shown in this screenshot below.

12. Your email account should now be configured correctly.

Email still not working? Read our Troubleshooting Guide

This guide takes you step-by-step through the process of setting up a new email account in Thunderbird for Mac.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

♦ Automatic Account configuration

A new email account setup with Thunderbird is quick and easy using Automatic Account configuration. 

However, reasons to rather use Manual Configuration are:

·         if you prefer POP, as this automatic configuration defaults to IMAP 

·         if this is a new hosting account and domain propagation has not completed

View account settings

  1. Launch Mozilla Thunderbird
  2. If this Accounts screen opens, choose Create a new account > Email – proceed to step 4

 

Or alternatively, on the toolbar at the top, select Tools and then Account Settings

Add mail account

  1. Click the Account Actions dropdown and then select Add Mail Account from the list

  1. Ignore this option and choose Skip this and use my existing email?

Enter your details

  1. Enter the following details:

·         Name (which will appear the “From” field in your emails)

·         Email address

·         Password (stipulated when you created your email account in konsoleH – (forgotten passwords can be reset in konsoleH)

  1. Then click Continue

 

Edit settings

  1. Thunderbird will now automatically check your email settings. Ignore this warning message, tick and choose Done 

 

  1. This screen confirms your chosen settings > Done.

  1. If your settings are not found, click the Manual config button and continue:

♦ Manual configuration

Follow the Automatic configuration above, and then choose Manual config.

 

Ensure that your settings are correct as below (these are the default settings – replacing with your own name and domain).

·         Choose POP or IMAP

o    IMAP: Incoming port 143, Outgoing 587 (as below)

o    POP : Incoming 110, Outgoing 587

·         Ensure that the User Name is the full email address.

·         If you don’t know your password, reset it via konsoleH.

·         For new hosting accounts, temporarily use the IP address  instead of the Incoming & Outgoing mail servers.

  1. Choose Re-test > Done.

Email still not working? Read our Troubleshooting Guide.

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 for Mac.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

  1. Launch Outlook for Mac
  2. Select the Tools tab and then Accounts
  3. A new window will open which will list any other accounts already set up
  4. At the bottom left, Click the ‘+‘ button and then New Account… 
  5. Add your email address and click Continue
  6. The programme will unsuccessfully search for the provider. Select IMAP/POP
  7. Enter your account information

·         Choose IMAP or POP according to your preference.

·         Ensure that the User Name is the full email address.

·         If you don’t know your password, reset it via konsoleH.

  1. Incoming server

·         add mail. before your domain name

·         Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)

  1. Outgoing server

·         add smtp. before your domain name

·         Untick Use SSL to connect (If SSL is required, see Enable SSL for Email)

·         Change the port number from 25 to 587 

  1.  Click Add Account
  2. Click Done
  3. You’re not quite done yet:

·         All settings should be correct on this screen – now choose More Options

11. Further Outgoing server settings 

·         Authentication: Use the dropdown arrow to select User Name and Password

·         Enter in your User name (full email address) and Password

·         Ignore Unqualified domain

·         Click OK

You have completed your account setup.

Email still not working? Read our Troubleshooting Guide.

This guide takes you step-by-step through the process of setting up a new email account in Outlook for Mac.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

  1. Launch Outlook for Mac
  2. Select Tools from the top menu bar and then Accounts…

Add an Account

  1. Select the E-mail Account option.

Enter your account information

  1. Enter all the relevant details

·         Ensure that the User Name is the full email address.

·         If you don’t know your password, reset it via konsoleH.

·         Choose IMAP or POP according to your preference.

·         Select Override default port.

IMAP port settings

·         Default setup: incoming 143, outgoing 587

·         If SSL is required: incoming 993, outgoing 465

POP port settings

·         Default setup: incoming 110, outgoing 587

·         If SSL is required: incoming 995,  Outgoing 465

  1. Click Add Account
  2. All settings should be correct on this screen – choose More Options

Settings for SMTP server

  1. Select User Name and Password for Authentication
  2. Enter in your User name (full email address) and password then select OK

You have completed your account setup

  1. Your Outlook mail program should now be set up to send and receive mail.

Email still not working? Read our Troubleshooting Guide

Your domain email address can be accessed using any mail programme, including Gmail.

The advantages of using Gmail are:

·         the interface may be more familiar to you if you are already using it

·         your mail can be accessed from any online computer or device

·         15GB of storage is provided per mailbox, which is useful if you want to store a large amount of mail without incurring disk overusage charges.

Set up your domain email

Note that you will need access to your Gmail address (example@gmail.com) to verify the setup of your new domain email address.

  1. Browse to Gmail and log in
  2. Select the Settings icon from the top right menu, then choose Settings from the dropdown list
  3.  Select the Accounts and Import tab
  4. Select Add a mail account
  5. Enter your Email address, then Next
  6. Select the 2nd option and click Next
  7. Gmail will automatically add certain settings, but check that:
    1. The Username is the full email address
    2. The Password is included
    3. The POP Server has the the prefix mail. before your domain name
    4. Other settings may be checked according to your personal preferences
  8. Select Add Account
  9. Your account has now been set up to receive your domain email, but you can now continue to set up the account to send mail from your domain. Select Yes and Next
  10. Untick Treat as an alias
  11. Select Next Step
  12. Send mail through your SMTP server? Select the 2nd option. The default setting is to send mail using Gmail SMTP servers, and while this will work, it is not recommended. The reasons are that Gmail servers are more likely to be blacklisted for spam abuse, and certain mail servers will not receive mail from domains that are not associated with that particular server. 
  13. The current dialogue box opens up to add the SMTP details. Ensure that:
    1. The SMTP Server has the the prefix smtp. before your domain name
    2. The Username is the full email address
    3. The Password is included
  14. Select Add Account
  15. Gmail will check credentials, and then provide the following dialogue box: 
  16. Open your Gmail address mailbox (example@gmail.com) and click the link on the confirmation email                                                                                               
  17. Confirmation success! Your domain mail is now setup to be accessed via Gmail.

Mobile Devices


NEW: Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here

Alternatively follow this tutorial to manually set up you mail account:

This guide takes you step-by-step through the process of setting up a new email account on your iPhone or iPad.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

Add Mail Account

  1. Select the settings icon on your home screen                          
  2. Select Mail                                                                                                               
  3. Select Accounts                                                                                                           
  4. Select Add Account…                                                        
  5. Select Other from the menu:                                                                
  6. Select Add Mail Account                                                      

Enter your account information

  1. Enter your Name, Email & Password > Next

·         Forgotten passwords can be reset in konsoleH

Configure Incoming and Outgoing Servers

  1. Select IMAP
  2. Scroll down to Incoming Mail Server and enter all the relevant details, then do the same for Outgoing Mail Server, as in the screen below and then select Next.

·         Ensure that User Name is the full email address

·         User Name & Password are the same for both Incoming & Outgoing server                                s

Verify Server Identity

  1. You may receive a prompt asking you to verify the incoming and outgoing servers – you can click Continue for each.                                
  2. Save                                                                                            
  3. Choose the new account that you’ve just created                                                      then            
  4. Choose the SMTP server                                                      then                                                  
  5. Check the SMTP settings:

·         User Name is the full email address

·         Use SSL is off

·         Athentication is Password

·         Server Port is 587

·         > Done                                                                                                                              

You have completed your account setup.

Congratulations! You have now successfully configured your email account on your iPhone.

Email still not working? Read our Troubleshooting Guide

This guide takes you step-by-step through the process of setting up a new email account on Android.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

Launch your mail application

1. Start by selecting the mail icon from your applications screen

Setup email

2. Enter the email address and email password

·         forgotten passwords can be reset in konsoleH

·         Choose  Manual Setup

Account type

3. Choose IMAP

Incoming server settings

4. The programme may try to connect to the server, but will fail – you will need to add the full email address as User Name.

Check the other settings:

·         Security type is None

·         Port is 143

·         select Next

Outgoing server settings

5. Enter all the relevant details as in the screen below and then select Next

Checking outgoing server settings…

6. Wait while your settings are tested

Account options

7. Adjust the additional Account Options as preferred.

Name

8. Specify an optional account name (for your reference only), and enter the name you wish to be displayed on outgoing mail, then select Done.

Complete Setup

9. The account has been set up successfully and your messages will now be downloaded.

Email still not working? Read our Troubleshooting Guide

This guide takes you step-by-step through the process of setting up a new email account in Windows 10 – both the Desktop and Mobile versions.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshootingguide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

 

  1. Launch Windows Mail
  2. Add Account

  1. Choose Other account

  1. Insert your Email address and Password (forgotten passwords can be reset in konsoleH)

·         Click Sign-in 

  1. Click Sign-in repeatedly until it changes to Advanced

  1. Provide the Account information

·         Incoming email server starts with mail. and your domain name

·         Account type is IMAP4

·         User name is the full email address

·         Password is your mailbox password

·         Outgoing (SMTP) mail server starts with smtp. and your domain name

·         Tick the first 2 blocks only

·         > Sign-in

  1. All done!

Try to send and receive. If there are any errors, refer to our Troubleshooting guide.

Please Note

Blackberry phones vary in the way that email is setup on it. This article will cover the basics of email setup on Blackberry phones using the Blackberry Curve 8520 as an example. Even though your phone might be slightly different, the same basic principles should apply.

Enter your email address in the box above for your personalised mail settings.

Select Blackberry Button

1. Press the Blackberry button on your phone.

Select Setup

2. Find and select the Setup icon.

Select Email Settings

3. Select Email Settings or Email Accounts

Select Internet Mail Account (If Applicable)

4. Some models have an additional step asking you which type of account to setup. Select Internet Mail Account if your phone displays this screen.

Add Email Account

5. Select Add or Set up another email account and then scroll down and select Other

Insert Email Details

6. Type in your email address and email password (forgotten passwords can be reset in konsoleH)

Complete Setup

7. Ensure that you have the following settings:

User name is the full email address

Incoming server settings:

·         IMAP

·         mail.(your domain)

·         Port 143

·         No SSL

Outgoing server settings:

·         smtp.(your domain)

·         Port 587

·         No SSL

8. Click Next or Continue to finish your email setup.

You can now find an icon for this email account on your Blackberry.

Email still not working? Read our Troubleshooting Guide